A First Course in Quality Engineering Integrating Statistical and Management Methods of Quality Third Edition

A First Course in Quality Engineering Integrating Statistical and Management Methods of Quality Third Edition

Preface of A First Course in Quality Engineering Integrating Statistical and Management Methods of Quality Third Edition book

We are gratified that the second edition of the book was well received by students and teachers. Notably, since 2015, our text has been used in a Massive Open Online Course offered online on edX.org by the School of Management of the Technical University of Munich, Germany. At least a thousand participants each year take the MOOC course and complete the requirements to receive a certificate. Reviews suggest that the balanced treatment of statistical tools and management methods in quality is the strength of our book.

We will continue to emphasize the importance of learning the statistical tools along with management methods for quality for designing and producing products and services that will satisfy customer needs. We will also continue to stress the value in learning the theoretical basis of statistical tools for process improvement.

A First Course in Quality Engineering Integrating Statistical and Management Methods of Quality, Third Edition By K.S. Krishnamoorthi, V. Ram Krishnamoorthi, Arunkumar Pennathur pdf download

The Third Edition improves on the strengths of the earlier editions both in content and presentation. An important feature of the book is inclusion of examples from real world to illustrate use of quality methods in solving quality problems. We are adding several such examples in the new edition, in Chapter 4, from the healthcare industry, to show the practical use of control charts in healthcare. In the new edition, we have revised the text to make all the chapters suitable for self-study. Wherever necessary, new examples have been added and additional explanations have been provided for self-study. We hope we have succeeded in this effort.

The sections of Chapter 9 relating to Baldrige Award Criteria and ISO 9000 have been fully revised to reflect the latest versions of these quality system documents. The discussion on the Baldrige Award is based on 2017–18 Baldrige Excellence Framework; the discussion on the ISO 9000 system is based on ISO 9000–2015.

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